Shipping

Shipping

SHIPPING TIME

Lissana Hearts endeavors to offer nothing but the best and latest products to our shoppers. Each product offering has been curated with a heart to exceed customer expectations.

Just shop to your liking and let us worry about the shipping! We partner with reliable merchants and delivery couriers to assure the fastest shipping time. Rest assured that wherever you are located in the world, you’ll get your much-desired products in the soonest possible time!

It normally takes up to 2 to 3 weeks for the parcel to be delivered at your doorstep but may also arrive earlier or a few days later, depending on your location and the merchants’ locations. Let us ease your worry in guaranteeing that your parcel is tracked every step of the way. You will be provided with a tracking number upon checkout for you to be able to get timely update on your parcel status. You may check for your estimated shipping rates upon cart checkout.

It also takes around 1 to 5 business days to process your orders, so kindly add processing time to your shipping estimate below. Orders to countries like Asia/Australia/US may arrive earlier, while it may take a while to countries like Mexico/Canada. Courier services will also vary depending on your provided shipping address.

We seek your kind understanding should we encounter events beyond our control which may result to delay. Natural disasters, holidays, weather, etc. Such occurrence may result in a slight delay in the shipping of your order. For this reason, we are unable to guarantee the exact delivery time of your order.

YOUR SATISFACTION, OUR GUARANTEE

Here at Lissana Hearts, rest assured that we give all our heart in giving the best shopping experience to our valued shoppers. Your satisfaction is our top priority, and with this we are more than happy to help if your order is not quite as expected. Should you find your parcel does not meet your expectations, we will refund you the full purchase price of the product or replacement of the same item. For delivery failure, a 100% full refund is also offered, subjected on a case to case basis.

SUPER SECURE CHECKOUT

Your privacy is treated with the greatest care. All your personal information is kept 100% protected and confidential at all times. For your ultimate security, we use SSL certificates and other third-party security services to make sure that all sensitive information is kept confidential.

Should you require further assistance or have any concerns about the item you have received, feel free to reach out to us at he hello@lissanahearts.com. We are available 24/7 to happily assist you with any request or questions and shall get back to you the soonest time.

For other concerns regarding our shipping and privacy policy, please contact us here.